Frequently Asked Questions

Everything you need to know about your AprilAire shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days. Once your order has been processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. To initiate a return, please contact our support team to receive a Return Merchandise Authorization (RMA) number.

Are your products covered by a warranty?

Yes, all AprilAire products come with a manufacturer's warranty. The duration and coverage vary by product category, typically ranging from 1 to 5 years.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I cancel or modify my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to cancel or change your order, please contact us within 1 hour of placement and we will do our best to assist you.

How can I contact customer support?

Our customer service team is available Monday through Friday, 8:00 AM to 5:00 PM CST via our toll-free number or through the contact form on our website.